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Microsoft Dynamics CRM Overview
Customer relationships are the backbone of your business - but the tools to effectively manage these relationships have, until now, been geared toward large companies with the resources to support prolonged implementation processes and high costs for training, customization, and maintenance. Microsoft Customer Relationship Management (CRM) offers power CRM functionality from the start - and makes it easy for you to customize, integrate, and maintain your solution efficiently and affordably.
Increase sales success, deliver superior customer service, and make informed agile business decisions with Microsoft CRM. Accessible from Microsoft Outlook and the Web, Microsoft CRM is easy to use, customize, and maintain, integrates with other business systems, and scales to grow along with your business.
Increase sales success...
Shorten the sales cycle and close rates with leads and opportunity management, automated sales processes, quote creation, and order management.
Ensure efficient, consistent customer service...
A shared knowledge base and automated routing and queuing make it easy to serve customers efficiently.
Make informed, agile decisions...
Comprehensive reports let you forecast sales, measure business activity and performance, evaluate sales and service success, and identify trends, problems, and
opportunities.
Work from Outlook or the Web...
Access full sales functionality online or offline through Microsoft Outlook, or work online from any location using a Web browser.
Share information...
Tightly integrated Sales and Customer Service modules let employees view, update and share information across teams and departments.
Use easily...
Designed for ease of use, Microsoft CRM ensures that your sales team will get started fast, with little training.
Customize and scale easily...
Configure user interfaces and workflow processes, customize the solution to fit your business, and scale the installation to meet changing needs.
Integrate powerfully...
Integrate with Microsoft Office, Microsoft Dynamics ERP applications and other business systems.
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