Microsoft Dynamics CRM Overview

Customer relationships are the backbone of your business regardless of the size of your organization.  Until recently the tools to effectively manage these relationships have been geared toward large companies with the resources to support the prolonged implementation processes and high costs for training, customization, and maintenance. Microsoft Customer Relationship Management  offers an affordable yet powerful CRM tool that makes it easy for you to customize, integrate, and maintain your contacts efficiently.

Microsoft CRM Functionality includes:

	Marketing: A clearer view of customers
	Customer segmentation
	Campaign planning and execution
	Data extraction and cleansing
	Analytics and reporting
	Marketing/sales collaboration tools
	Information sharing portals

	Sales: Get more leads and close more business
	Lead and opportunity management
	Account and contact management
	Territory management
	Forecasting and sales analytics
	Offline and mobile device access
	Quick access to products, pricing, and quotes

	Customer service: Provide more value to customers
	Account and contact management
	Case and interaction management
	Product and contract management
	Knowledge-base management
	Service scheduling
	Workflow across teams and groups
	Service reporting and analytics

	Fits your people
	Familiar user interface
	Accessible from Microsoft Outlook and the Web
	Wizard-based tools
	Integrates with other business systems
	Scales to grow along with your business